Ordering

Find answers to common questions about how to place an order, track your shipment, and more.

How do I place an order?

Placing an order is easy! Simply browse our products, add items to your cart, and proceed to checkout. You'll be able to enter your shipping information and payment details to complete the order. You’ll receive a confirmation email once your order is processed.

If you have any questions while ordering or need assistance in placing your order via chat, feel free to reach out during our business hours (Monday through Friday, 9 AM to 5 PM CST), and we'll be happy to assist you.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery. We'll also send you a confirmation email once your order ships.

Do I need an account to place an order?

While not mandatory,creating an account allows you to track your order history,manage saved parts lists,and enjoy faster checkout in the future.

Can I cancel my order?

Orders can be canceled within an hour of placing them. If you need to cancel, please contact us right away, and we’ll assist you with the cancellation.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay. You can select your preferred payment method during checkout.

Is my payment information secure?

Yes! We use SSL encryption to ensure that your payment information is secure. Your data is processed through trusted and secure payment gateways, including Shop Pay.

Do you accept international payments?

Yes, we accept international payments through PayPal, Shop Pay, and credit card providers. Please note that currency conversions and additional fees may apply depending on your location.

Will I be charged sales tax?

Sales tax is applicable based on your location. The tax will be calculated at checkout and added to your total.

Can I change my payment method after I’ve placed an order?

Unfortunately, once your order is placed, we cannot change the payment method. Please double-check your payment details before completing your order.

I received an error while making a payment. What should I do?

If you encounter an error, please verify that your payment details are correct, ensure there are sufficient funds in your account, and that your billing address matches the one on file with your payment provider. If the issue persists, feel free to contact our customer service team for assistance.

How will I receive a receipt for my purchase?

After your order is confirmed, a receipt will be sent to your email address. You can also view and download your receipt from your account if you’re logged in.

Can I apply a discount code to my order after I’ve paid?

Discount codes must be applied during checkout before the payment is processed. Unfortunately, we cannot retroactively apply a discount after the order has been placed.

What happens if my payment fails?

If your payment fails, we’ll notify you via email. You can try again with a different payment method or contact your bank or payment provider for more information.

Shipping

All your queries answered regarding shipping.

What are your shipping options?

We offer various shipping options depending on your location and the size of your order. At checkout, you can choose between UPS and USPS shipping methods. Please note that some locations, such as P.O. Boxes, cannot be shipped via UPS and will default to USPS.

Do you ship internationally?

Yes, we ship internationally. Shipping rates and delivery times will vary depending on the destination. Please be aware that customs duties and taxes may apply. If you have any issues with international shipping, please contact us, and we will be happy to assist you in resolving the problem.

Can I change the shipping address after I’ve placed my order?

If you notice that the shipping address is incorrect, please contact us immediately. We’ll do our best to help, but once the order has shipped, we cannot change the shipping address.

What should I do if my order hasn’t arrived yet?

If your order hasn’t arrived by the expected delivery date, first check the tracking information. If the package is delayed or lost, contact us and we will work with the carrier to resolve the issue.

What if my order is damaged during shipping?

If your order arrives damaged, please contact us within 7 days of delivery. We may request photos of the damage to process a claim with the carrier and arrange for a replacement or refund.

How long will it take for my order to arrive?

Processing time for all orders is 3-5 business days. Shipping times depend on your location and the shipping method selected. Most orders are processed within 3-5 business days, and delivery can take anywhere from 3-7 business days for domestic orders and 10-15 business days for international orders.

Can I change my shipping method after placing an order?

Once your order is placed, we are unable to change the shipping method. Please ensure you select the appropriate method during checkout.

Return Products

All your queries answered regarding return.

What is your return policy?

We’re unable to accept returns for seeds, soil, or soil amendments due to their nature.

How do I return an item?

If you experience any issues with your order, please contact us, and we'll do our best to resolve it.

Who pays for return shipping?

This depends on the reason for the return. Our Returns Policy will specify who is responsible for return shipping costs.